Modern Hotel Service Quality Management: The Art of Continuously Achieving Maximum Benefits

Author: Fu Gangye
Publisher:
Publish Date: 2005-05-01
Features: This book is based on a comprehensive analysis and grasp of modern hotel service quality management issues, meticulously dissecting the deep-rooted causes that hinder service quality management progress, even leading to inaction. It delves into the value and potential of service quality management in achieving win-win outcomes with stakeholders for the hotel. The book systematically proposes methods and approaches to build service advantages for hotels through service quality management. It aims to unveil the mystery of hotel service quality, allowing more people to find the relentless source that can truly help hotels continuously maximize benefits.