Modern dining service skills

Author: Tao Xiangguang Yang Jihuo
Publisher:
Publish Date: 2004-12-01
Features: This book covers the main service contents of the front office, housekeeping, and food & beverage departments of hotels, as well as specific service details, providing reference and guidance for the management and service of China's tourism hotels. The main contents of the book include:
An outlook on the development of the tourism industry in the new century and a forecast of employment prospects in the hotel industry;
Through service scenarios in the hotel's front office, housekeeping, and restaurant, as well as case analyses and explanations, it highlights key issues in guest service, incorrect service methods, standardized service procedures, and service skills.
The book aims to provide a vivid scenario-based teaching and learning opportunity for practicing professionals and young people aspiring to enter the industry, enabling learners to develop a deep intuitive understanding of high-quality hotel service through listening and reading. At the same time, it helps them familiarize themselves with and master various service skills, further inspiring young people to pursue careers in this industry.
The content of this book is a summary and distillation of service experiences from star-rated hotels in the United States. The professional knowledge is up-to-date, practical, highly targeted, and clearly explained. The scenario design is unique, and the examples are representative.
Additionally, this book is a bilingual English-Chinese edition, with the first part in authentic American English followed by Chinese translations, accompanied by a CD. Thus, it is compatible in both language and knowledge, serving as both a reading and listening material. It can be used as a bilingual professional textbook for tourism-related majors, as well as a specialized listening and speaking textbook.
This book is suitable for students majoring in tourism-related fields, practicing hotel staff, and ambitious young people with a strong English foundation who aspire to develop in the tourism hotel industry.