Reservation Staff Handbook

Author: Jiang Ling
Publisher:
Publish Date: 2007-01-01
Features: "The Front Desk Staff Handbook," edited by Jiang Ling, Chief Trainer of New Boya, and published by Guangdong Economic Press. This is a comprehensive training manual designed to enhance the professional skills of hotel reservation staff. The book is divided into seven sections: Preparation, Using Front Desk Facilities and Equipment, Room Reservations, Guest Services, Documentation and Reports, Guest History Files, and Handling Emergency Situations. It comprehensively covers reservation workflow diagrams, detailed reservation procedures, operational standards, and instructions. It serves as an ideal textbook for pre-opening training, onboarding training, in-service training, and skill improvement training for hotel reservation staff. The content of the book is thorough, covering all aspects of a reservation staff's work; the language is concise and accompanied by real work images of hotel staff to enhance understanding; simplicity and practicality are key features of this book.