Operator Work Manual

Author: Jiang Ling
Publisher:
Publish Date: 2007-01-01
Features: "The Switchboard Operator's Handbook," edited by Jiang Ling, the Chief Trainer of Xinya, and published by Guangdong Economic Press. This is a comprehensive training manual designed to enhance the work skills of hotel switchboard operators. The book is divided into sections such as Preparation, Using Front Desk Equipment, Guest Services, Wake-Up Services, Equipment Maintenance, Paging and Communication, Filling Out Reports, and Handling Special Situations. The content is thorough, covering all aspects of a hotel switchboard operator's duties; the language is concise and accompanied by real-life work images of switchboard operators to enhance understanding; simplicity and practicality are key features of this book.