Front Desk Receptionist Work Manual

Author: Jiang Ling
Publisher:
Publish Date: 2007-01-01
Features: "Front Desk Receptionist Work Manual," edited by Jiang Ling, the Chief Trainer of New Boya, and published by Guangdong Economic Press. This is a comprehensive training book designed to improve the work skills of hotel front desk receptionists. The book is divided into nine parts: Preparation Work, Using Front Desk Facilities and Equipment, Front Desk Reception Services, Guest Accommodation Services, Guest Check-Out Services, Account Services, Establishing Historical Archives, Room Key Management, and Handling Special Situations. It comprehensively covers front desk reception work flowcharts, work details, operational standards, and instructions. It is an ideal textbook for pre-opening training, on-the-job training, and skill improvement training for hotel front desk receptionists. The book is comprehensive, covering all aspects of front desk receptionist work; concise in language, and accompanied by real work photos of hotel staff to enhance understanding; simplicity and practicality are key features of this book.