Newly Compiled Complete Guide to Hotel Standard Management

Author: Wen Bo
Publisher:
Publish Date: 2003-09-01
Features: With the continuous development of modern socio-economics and increasingly fierce competition in the hotel industry, hotel managers should prioritize high-quality service as a top priority. They should strive to make high-quality service further align with standardized, procedural, and scientific requirements. A successful hotel must have unified management standards to achieve this requirement and conduct high-quality operational and service management under these unified standards. This book covers all aspects of hotel management, involving the practical management of various departments, as well as the front office, guest services, food and beverage, leisure and wellness, shopping mall, hotel marketing, customer relations, human resources, finance, security, engineering, hotel environment, computer information, and staff training. It is highly operational and practical, making it an ideal professional read for hotel management personnel.