Newly Compiled Modern Hotel (Restaurant) Staff Quality Training Manual

Author: Zhang Bo
Publisher:
Publish Date: 2005-05-01
Features: A successful hotel (restaurant) must have high-quality staff to provide customers with high-quality, high-standard service. To further improve the quality of staff in various hotels (restaurants) and provide guests with even better service, making them feel at home, we have organized a team to compile this book. The book is comprehensive and practical. It provides detailed introductions on basic quality training for hotel (restaurant) staff, staff psychological analysis and management, staff image quality training, staff language training, quality requirements for staff in various departments, etiquette training for staff in various departments, customer objection handling techniques, service standard training for staff in various departments, handling difficult situations encountered by staff, computer training for staff, assessment and evaluation of staff quality training, as well as etiquette training for staff in foreign affairs and dining etiquette. The language is concise and easy to understand. This book can not only serve as a training manual for hotels (restaurants) to improve the overall quality of their staff but also as a learning resource for hotel staff to enhance their own qualities. Additionally, it can be used as a specialized book for hotel (restaurant) professional teachers and students.