Business Letter (Financial and Economic Yiwen)

Author: Amber Sore
Publisher:
Publish Date: 2005-06-01
Features: Full book examples with English-Chinese comparison, making it easier for you to write English book collections with greater ease! This book includes: creating a leading advantage, stimulating customer interest, responding to customer needs, successfully resolving objections, building good relationships, and smoothly closing deals with sales letters. Polite and principled handling of customer complaints, tailored responses to specific customer needs, accurately grasping customer situations at any time, and customer service letters that strengthen and maintain business relationships. Human resource management and personnel letters that explain company policies in a positive and accessible way, building and maintaining team spirit. Credit and collection letters that achieve their mission without causing hurt feelings. In addition to these practical examples, the book also includes "Six Steps to Writing Successful Business Letters," guiding readers on how to write expert-level business letters according to the special needs of their company or individuals.