Front Desk Service Training Manual

Author: Li Shuhe
Publisher:
Publish Date: 2006-04-01
Features: This book covers the basic knowledge of front desk services, including: reservation services, concierge services, reception services, information services, switchboard services, business center services, cashier services, and computer skills in eight units. Each unit includes several modules, and each module contains multiple knowledge points. You can choose to focus on specific areas based on your actual needs for intensive training.