Customer Service Management - In-house Training Course for the Manufacturing Industry

Author: Editorial Committee of "Internal Training Course for Manufacturing Industry", Chief Editor
Publisher:
Publish Date: 2006-01-01
Features: "Internal Training Course for Manufacturing Industry: Customer Service Management" centers on customers, adhering to the concept of customer-centricity, and provides a detailed introduction to the workflows, standards, methods, details, systems, and forms of customer service management planning, establishing customer information databases, strengthening customer credit control, maintaining good customer relationships, and E-era online customer service. This series is well-organized, concise in language, and easy to understand, combining complex management theories with practical operations in plain text. It is very easy to read and highly practical. It can serve as a self-improvement resource for managers at all levels in the manufacturing industry, as well as a teaching material for corporate training departments conducting internal training on manufacturing industry management knowledge. It is particularly suitable for college and university graduates who have just entered the field of enterprise management and grassroots factory managers who have recently been promoted.