Healthcare Industry Total Quality Management (TQM) (Series of Healthcare Management Books)

Author: Richard Josse, Morley
Publisher:
Publish Date: 2006-01-01
Features:
· What is Total Quality Management (TQM)?
· How does TQM align with other forms of quality assurance?
Total Quality Management (TQM) in Healthcare emphasizes these two key questions. It clarifies how TQM can be successfully applied to the healthcare industry and explores the critical factors that determine its success. It outlines quality assurance methods suitable for highly specialized service fields. By analyzing real-world cases of TQM implementation, it provides insights into the content and organizational models of TQM. Healthcare professionals, administrators, and all employees directly or indirectly involved in developing and implementing quality assurance in healthcare systems will find this book of interest. For readers engaged in quality development work or conducting research and teaching in public service institutions, this is a must-read. For anyone concerned with quality assurance issues, it serves as an authoritative reference.
The book systematically explains the fundamental knowledge of quality management systems that healthcare managers should possess in the process of developing and implementing corporate TQM plans. It demonstrates to managers the pervasive and strategic role of quality management in all aspects of corporate operations. By reading this book, managers can learn theories, basic skills, and methods on how to improve service levels and product performance, implement and monitor corporate quality assurance systems, and build teams to maximize team and individual value.
The book is well-structured, logically clear, and written in concise, fluent language with a high theoretical level. It is also supported by numerous case studies, making it a practical handbook for managers implementing corporate TQM.
Target Audience: Healthcare managers and other professionals.