Moving towards the top

Author: [UK] Barry Papworth, Alan Wildsmith, Lin Zhenfen, Zhang Yuxin
Publisher:
Publish Date: 2005-08-01
Features: The authors possess extensive experience in Total Quality Management (TQM) and are also communication experts. Through an engaging and instructive approach, they highlight issues that every manager recognizes—interdepartmental blame, overly "enthusiastic" superiors, overly directive assistants, and bureaucratic practices in subordinate departments. They explain that the key to solving management challenges lies in quality, but not just product quality, but Total Quality Management (TQM)—a revolutionary method of full employee involvement to improve the organization. The suggestions provided in this book for addressing these issues are unforgettable for every manager. The company is at the peak of its market position, yet the results are unbelievable: zero profit despite new products and large orders. An opportunity to change the company's fate once arose, but it was ultimately missed. The year-end financial report laid bare the stark reality, and Neil Johnson grimly realized that the promised improvements had not been delivered. The warning bells had long been ringing, and shareholders would no longer accept a zero dividend proposal. It was time to take action. This book tells the story of how Neil Johnson revitalized the organization. However, in order to find the right path, the company nearly paid the price of losing its largest client's orders. As the story unfolds, Neil's understanding of the problem deepens, realizing that quality is key, but not just product quality, but Total Quality Management (TQM). "If everyone on the team is the best in their position," he thought, "such a company will be invincible." So, this is what he was determined to do—become the best, strive for the . How he built this plan, how he put it into practice, and how he earned the trust and followship of his employees—this is the compelling content of this book.