360° Store Services (China Fashion Brand Alliance Entrepreneurship Handbook) with CD-ROM

Author: Gao Caifeng
Publisher:
Publish Date: 2004-03-01
Features: The quality of service can determine the success or failure of a business in competition. For stores, service quality is even more fundamental to their survival. This book comprehensively explains the knowledge of store service, from the understanding of service to store service skills and practice, and then to handling customer complaints and maintaining good interaction, layer by layer. It is a reference book for store operators and service personnel.