Retail Empire

Author: (USA) Spekert; (USA) McKee; Zhu Jie, et al.
Publisher:
Publish Date: 2002-03-01
Features: The book describes the operational methods of Nordstrom and how they serve customers in a realistic manner, including the secrets of sales staff in attracting thousands of repeat customers, the methods managers use to manage store employees, the continuous success experience of Nordstrom's retail industry, and numerous examples. It fully demonstrates the charm of customer service and proves what kind of service is the guarantee of the and invincibility of the retail industry. The top U.S. chain retailer, Nordstrom, strives to serve customers in a completely new and unprecedented way, maintaining a long-term close relationship with customers across the United States and even around the world. The book describes the operational methods of Nordstrom and how they serve customers in a realistic manner, including the secrets of sales staff in attracting thousands of repeat customers, the methods managers use to manage store employees, the continuous success experience of Nordstrom's retail industry, and numerous examples. It fully demonstrates the charm of customer service and proves what kind of service is the guarantee of the and invincibility of the retail industry.