Waiter

Author: Wang Geng
Publisher:
Publish Date: 2005-07-01
Features: Food culture in China has a long history, and related to this, the catering service industry also has a strong vitality. It is an important industry closely related to everyone's life. An excellent waiter can make a restaurant successful; conversely, a negligent waiter can cause customers to lose confidence in a restaurant. Modern restaurant waiters, in addition to possessing daily service knowledge, must also understand extensive catering knowledge, as well as communication skills with customers and the ability to handle emergencies. Waiters must quickly improve their professional skills to ensure both the development of the restaurant and their own growth. This book focuses on practical operational standards, providing a comprehensive and three-dimensional introduction to the service etiquette that restaurant staff should know and practice. The content emphasizes practicality, with detailed case analyses of potential issues that may arise during service. It can serve as both a training manual and a daily learning resource for waiters, hoping to benefit professionals in the catering industry.