Five Practices for Service Personnel

Author: Liu Yongzhong
Publisher:
Publish Date: 2004-11-01
Features: Zhongxing Enterprise Management · Training Bookshelf. Unlike many books on customer service and customer satisfaction on the market that、, this book transforms theory into learning plans, explains principles through numerous case studies, and provides a wealth of methods and techniques for learners to practice and master. It is worth noting that the techniques and methods provided in this book are the result of years of research and application by experienced trainers, making the content rich, simple, and highly practical. It is especially suitable for service personnel self-study or as an internal training resource for enterprises. Sincerely hope this book can bring you help.