Home Staff Training and Management.

Author: Qi Hao
Publisher:
Publish Date: 2004-09-01
Features: This is a professional textbook in China introducing the training and management knowledge for domestic service staff. Since its publication in 2001, it has received widespread attention from society, been reprinted multiple times, and now, in response to strong demands from readers, we are launching the newly revised. The book clearly and systematically explains three aspects of content based on the characteristics of domestic service: how to be an excellent nanny, how to be a more professional domestic service staff than a nanny, and how to become a qualified senior butler. The specific content includes: nanny image design and positioning, nanny knowledge and quality training, basic management regulations for nannies, knowledge and skill training for professional domestic service staff, and the path to becoming a senior butler. It also provides practical examples on how nannies and professional domestic service staff can master service language, use polite service language, and master the art of service. The book is rich in content, well-supported by arguments, easy to understand, vivid in language, and highly readable. In addition to serving as a textbook for nannies and professional domestic service staff, it can also be used by domestic service companies, employment personnel, and managers.