Enterprise Process Design and Modern Quality Management

Author: Luo Zhenbi
Publisher:
Publish Date: 2003-01-01
Features: World-renowned quality management expert, Dr. J.M. Juran from the United States pointed out: the 20th century is recorded in history as the "century of productivity," and the future 21st century is the "century of quality." This book is guided by the new quality concept, namely quality control of processes close to zero non-conformities, as well as "zero defects," etc. It takes the recently promulgated ISO9000/2000 standard as a blueprint to elaborate on the quality management ideas of the new century. At the same time, it provides management and methods for quickly identifying quality issues and rapidly improving quality. These are new methods with strong operability and are relatively lacking in other similar books.