Quality Creates Profit: Quality Management Based on Quality Costs: Quality Management Based on Quality Costs

Author: Christopher Ittner
Publisher:
Publish Date: 2004-07-01
Features: This book introduces how more than 30 well-known companies in the manufacturing or service industry have applied quality management processes based on quality cost, enhancing customer satisfaction and improving corporate financial performance. The book presents detailed examples of the quality management tools and techniques used by these companies, and by analyzing and synthesizing the best practices that link quality processes and performance improvement, it provides a general framework and basic methods for other companies to reference when conducting quality initiatives.