Travel Agency Business Knowledge

Author: Zhang Hu
Publisher:
Publish Date: 2000-07-01
Features: This book can be used as a teaching material for tourism vocational high schools, secondary vocational schools, and technical schools, focusing on travel agency service and management. It is also suitable for self-study by employees of travel agencies. This book is a national secondary vocational school teaching material for travel agency service and management, organized and compiled by the Department of Vocational Education and Adult Education of the Ministry of Education. It is a planned textbook by the Ministry of Education. The book is divided into nine chapters, mainly including: Introduction, Establishment, Change, and Closure of Travel Agencies, Travel Agency Products, Marketing and Sales Operations of Travel Agencies, Tour Planning Operations of Travel Agencies, Reception Operations of Travel Agencies, Settlement Operations of Travel Agencies, Travel Agency Quality Guarantee Fund System, and Handling of Tourism Complaints.