China IT Service Management Guide

Author: Zuo Tianzu
Publisher:
Publish Date: 2004-03-01
Features: Jointly contributed by experts from five countries—China, the United States, the United Kingdom, the Netherlands, and Canada! Preface written by the Chairman of the International IT Service Management Forum (isSMF)! An emerging field, a widely supported authoritative work! When implementing service management, businesses should remember one thing: the service management solution itself should also be continuously improved. Managing IT systems cannot reach perfection, and businesses should constantly pursue excellence as their environment changes! The publication of China IT Service Management Guide will add new momentum to the promotion, popularization, and application of IT service management in China. For China's informatization, this will be a milestone book, as ITIL has opened the key gateway for IT and business integration.
IT service management is a set of collaborative processes (Processes) that ensures the quality of IT services through Service Level Agreements (SLAs). It integrates the theory and practice of management activities such as system management, network management, and system development management, as well as many processes like change management, asset management, and problem management. IT service management is also a process-oriented, customer-centric approach that enhances an organization's ability and standards in providing and supporting IT services by integrating IT services with organizational business.
The positioning of China IT Service Management Guide is to comprehensively and concisely introduce readers to the basic principles and practices of IT service management, as well as its development status in China, from a macro perspective. It also provides guidance for readers to further understand and learn the theoretical and practical knowledge of IT service management. To achieve these goals, and based on discussions with authors, reviewers, and consultants, this guide introduces IT service management from multiple aspects, including standards and methodologies, best practices and implementation methods, training, and certification exams.
This book is the best choice for businesses implementing IT service management and is suitable for IT managers and readers interested in IT service management.