Speak to the heart: Combined edition (Combined edition)

Author: Liu Yong
Publisher:
Publish Date: 2004-05-01
Features: This book teaches you how to—say bad things in a good way, harsh words in a gentle way, big things in a small way; tell jokes in a cold way, serious words in a light way, urgent words in a slow way; long words in a short way, empty words in the truth, less nonsense; make your words reach the heart. The author uses a series of wonderful stories to tell readers the importance of "communication skills" in today's competitive society. Unlike the previous book that discussed "communication skills," this one focuses on the listener's perspective, detecting "hidden meanings" and "subtext" from the speaker's tone and word choice to grasp the true intention behind their words. By mastering "listening," one can seize the initiative in "speaking" and make their words truly resonate with the listener.