Customer Service Skills

Author: Ren Caiwei
Publisher:
Publish Date: 2003-01-01
Features:
Service Starts from the Heart – Customer Service Tips and Small Strategies, Big Changes – Wisdom for Providing Customer Satisfaction Services, You Can Do Better – The Path to Perfect Service!
This book is divided into five lessons, with detailed content including: Lesson 1: Change Your Mind, See Clearly: Your Competitor Is McDonald's, I Am Not Worse, A Spark of Fire, Infinite Business Opportunities in the Small, One Thing Experts Don't Know, A New Interpretation of "Customers Are Gods," Check Your Service, Create Infinite Service Products, Change Your Mind, Lesson 2: Q&A Skills, Lesson 3: Avoid Emotional Harm, Lesson 4: Retain Customers, Lesson 5: "Grace" in the Heart, Afterword.