Service Supervisor Training Course

Author: Fan Lili
Publisher:
Publish Date: 2004-04-01
Features: Nowadays, China's service industry is becoming increasingly developed, and competition within the domestic same industry is gradually heating up. International large service enterprises are also constantly embracing the "Chinese wave." Facing top-notch equipment, top-notch service, and top-notch management, how can we establish our footing, catch up, and compete head-on, winning a place in the competition and struggle? Modern management masters have been surprised to find that previously emphasizing the role of the decision-making layer alone is indeed biased. In reality, the basic managers of service enterprises—foremen or supervisors—are more important. They connect the top and bottom, face customers directly, and manage employees directly. They are closest to the employees, obtain the most information, and receive it quickly and authentically. It is their hard work that supports the smooth operation of the entire enterprise. Without them, even if the top has good decisions, it cannot be truly implemented at the grassroots level. This book is not only suitable for corporate training of foremen but also allows foremen to improve and perfect their own qualities through reading it.