Complete Handbook of Benchmarking

Author: (American) Harryton, written by, translated by Yang Yansui and others
Publisher:
Publishing Date: 2004-12-01
Features: The knowledge economy has intensified competition, and businesses are striving for excellence. Globalization has broken down the "walls" between companies and even national borders. Whether in business operations or public services, it is essential to identify benchmarks and accurately position oneself, which is a fundamental requirement for formulating development strategies and work plans. This book teaches people how to use effective benchmarking methods through clear and concrete steps. — Professor Zhao Jianguo of Northeast University of Finance and Economics
The basic idea of benchmarking is to help businesses find, confirm, track, learn from, and surpass their competitors through standardized and continuous comparative analysis. Applying benchmarking methods enables companies to rapidly improve their management levels and organizational performance, making them stronger in the competition. Benchmarking is highly operational and widely used in foreign countries. According to statistics from the Productivity and Quality Center of the United States and MIT, the vast majority of large companies in the U.S. have engaged in various types of benchmarking activities. Recent surveys indicate that benchmarking is the only management activity that major U.S. companies, which account for 25% of the GDP, are required to continuously strengthen.
This book is an authoritative work that thoroughly explains the entire process of benchmarking, based on the author's extensive experience in benchmarking practices. It addresses the current application of benchmarking models in global businesses. Written by H. James Harryton, an internationally renowned quality management expert and president of the International Academy of Quality Management, this book has been translated into six languages and is widely praised by readers in the business community.
The book outlines the complete operational process of benchmarking in five steps: The first step is a detailed explanation of the benchmarking process and project characteristics; the second step is the collection and analysis of internal data; the third step is the collection and analysis of external data; the fourth step is the comparison and evaluation of project performance; the fifth step is maintaining continuous improvement in benchmarking.
This book will help Chinese businesses align with top domestic and international companies, establish their own benchmarks, and achieve comprehensive management improvements. It is a must-read for all business managers, public service managers, and new business founders seeking to enhance their competitiveness. It can also serve as an excellent textbook and reference for faculty and students of business management institutions, management consultants, management training personnel, researchers of management skills and methods, and a broad audience interested in benchmarking.