Modern Hotel Service Skills ()

Author: Tao Xiangguang
Publisher:
Publish Date: 2004-12-01
Features: This book covers the main service contents of the front office, housekeeping, and food & beverage departments of hotels, as well as specific service details, providing reference and guidance for the management and service of China's tourism hotels. The main contents of the book include: an outlook on the development of the tourism industry in the new century and a forecast of employment prospects in the hotel industry; through service scenarios in the hotel's front office, housekeeping, and restaurant, as well as case analyses and explanations, it highlights issues to be noted in guest service, incorrect service methods, standardized service procedures, and service skills. The book aims to provide a vivid scenario-based teaching and learning opportunity for practicing professionals and young people aspiring to enter the industry, enabling learners to develop a deep intuitive understanding of high-quality hotel service through listening and reading; at the same time, it helps them familiarize themselves with and master various service skills, further inspiring young people to pursue careers in this industry. The content of this book is a summary and distillation of service experiences from U.S. star-rated hotels, featuring up-to-date and practical professional knowledge, strong relevance, clear explanations, and uniquely designed scenarios with representative examples. Additionally, the book is a bilingual edition (English-Chinese), with the original text in authentic American English followed by Chinese translations, accompanied by an audio CD. Therefore, it is compatible in both language and knowledge, serving as both a dual-language professional textbook for tourism-related majors and a specialized listening and speaking textbook. This book is suitable for students of tourism-related majors, practicing hotel staff, as well as ambitious young people with a strong English foundation who aspire to develop careers in the tourism hotel industry.