Modern Hotel Onboarding Essentials

Author: Jiang Peiruo
Publisher:
Publish Date: 2003-02-01
Features: This book starts with the basic knowledge of entering the hotel industry, focusing on the enlightenment education of industry knowledge. It progresses from simple to complex and step by step, aiming to enable new employees to enter hotel work positions after a short period of onboarding training. The content mainly includes basic hotel knowledge, hotel awareness, the professional ethics and etiquette of hotel employees, hotel phone answering and service, the labor relationship between the hotel and employees, the hotel employee manual, hotel fire safety knowledge, hotel onboarding English, etc. The text is simple and practical.