Easy:

Author: (USA) Carol Freeze, translated by Lu Sukun
Publisher:
Publish Date: 2003-12-01
Features: People often have a fear of the word "collection." In the business world, customers are "friends," and it's important not to offend them easily. Yet, millions in debt can go unresolved due to the other party's "stubbornness." In life, how many times have you lent money to friends, only to have the repayment date extend indefinitely! The author—Carol Freeze, a renowned American collection expert with 15 years of hands-on experience—shows you how to collect receivables effortlessly while maintaining a good business relationship with the other party. This method includes:
- How to make collection calls
- How to write collection letters in Chinese and English
- How to break down various excuses for non-payment
- How collectors can overcome psychological barriers during debt recovery
- How to use exceptional communication skills to penetrate the debtor's psychological defenses.
Additionally, the author delves into the underlying reasons why businesses and individual debtors delay payments, teaching you how to combine soft and hard tactics, addressing both legal and psychological aspects to ensure debtors either stop delaying or are no longer able to do so. Without resorting to threats or relentless persistence, there are systematic methods and techniques for collection. This book will help you find joy in handling collection issues. As the author states in the conclusion, "As a collector, you have the power to change people's lives. Learn to collaborate with your debtors, and the rewards you gain will far exceed the money you recover!"