Property Management Professional Manager - Quality Education Series - The Art of Property Management Communication

Author: None
Publisher:
Publish Date: 2009-07-12
Features: With me, gain the winning formula for corporate success; Read me, become a renowned professional manager. Open International Property Management, a well-known property management brand in China, dedicates its essence with heartfelt commitment. Do you want to become a famous property management professional manager? Do you want to transform your company into a branded property management company? Please turn to——the Property Management Professional Manager Education Series. Property Management Communication Art elaborates in detail on how to resolve conflicts between various communication subjects in property management through effective communication. Using numerous vivid and lively cases and insightful comments, readers gain beneficial insights through a heartwarming understanding. This book is a specialized work on property management communication skills, detailing how to resolve conflicts between various communication subjects in property management through effective communication. The book is divided into three parts. Part I (Chapters 1 and 2) Introduction, which covers the psychological analysis of property management communication subjects, general communication skills, and the five major categories of communication subjects along with their respective characteristics. The second part (Chapters 3-6) External Communication, elaborates in detail on the communication skills with developers, homeowner committees, homeowner groups, construction units, subcontractors, external social personnel, government departments, etc.; among which, Chapter 5 focuses on how property management communicates with ordinary homeowners in daily work, such as homeowner visits, handling homeowner complaints and disputes. The third part (Chapters 7 and 8) Internal Development of the Property Management Team, including the personal qualities and communication skills of grassroots service personnel (receptionists, security personnel, maintenance workers, cleaning staff), as well as how to control the five major and critical communication links in property management. The book uses numerous vivid and lively cases and insightful comments to enable readers to gain knowledge and skills in communication through a relaxed reading experience, achieving beneficial insights with a heartwarming understanding.