38 Conflict Management Training Tools

Author: Jack Gordon
Publisher:
Publish Date: 2006-12-01
Features: In the course of people's common life and work, conflicts are inevitable due to various differences among individuals, including distinct values and attitudes. As the book states, not all conflicts are bad. On the contrary, a seemingly united and harmonious corporate atmosphere may not necessarily lead to good economic performance, while the presence of certain healthy conflicts can actually motivate employees' initiative and creativity, benefiting the healthy development of the organization. This book is a comprehensive toolkit, featuring selected articles from Pfeiffer's Annual over the past 30 years that are considered the best in conflict management. It provides a series of different methods—activities, questionnaires, and models—to help readers understand how conflicts arise and how to manage them. The theories and tools included can be directly applied in conflict management training or educational settings. This book serves as a reference for managers, trainers, and consultants in any type of organization.