Total Quality Management (Comic Book)

Author: John
Publisher:
Publish Date: 2004-10-13
Features: There are many complex concepts and confusing terms about Total Quality Management (TQM), which is why non-professionals are hesitant to approach TQM. The author, Professor John Oakland, has extensive practical experience, making his explanations easy to understand and straightforward. Combined with intuitive and humorous cartoon illustrations, this book has become a simple and clear read on TQM for managers and beginners.