Quality Management (21st Century Business Administration Curriculum Series Textbooks)

Author: Cheng Guoping
Publisher:
Publish Date: 2003-06-01
Features: "This book aims to comprehensively present the theory, experience, and methods of quality management, including new quality concepts and methods. The book consists of eleven chapters. Chapters , , and discuss the concepts, development history, and basic work of quality management, as well as the fundamental perspectives and content of total quality management, service quality management, and the 2000 version of the ISO 9000 family of standards. Chapter describes quality supervision and the Product Quality Law. Chapters , , and present various commonly used quality management methods. Chapter explains the theory and methods of quality inspection. Chapter covers the accounting, analysis, and control of quality costs. Chapter discusses Six Sigma management. Chapter explores the concept, characteristics, customer quality awareness, customer satisfaction, and quality marketing of quality culture. Quality management is a course with strong theoretical and practical components. In studying it, attention should be paid to linking theory with practice, establishing a people-centered management philosophy, flexibly applying various qualitative and quantitative methods, and noting the connections between this course and other courses. This book can serve as a textbook for undergraduate students and MBA candidates in various management disciplines, as well as for managers and researchers in enterprises and institutions."