Listening Skills (Second Edition) (Leadership Series)

Author: Ian Mackey
Publisher:
Publish Date: Not available
Features: "Listening Skills" clarifies the importance of effective listening, explores the often-overlooked roots of poor listening, and teaches how to listen through skills and activities. The clear explanations in the book help you: identify stumbling blocks in listening; focus on the topic being discussed by the speaker and immerse yourself in what you hear; listen for the true meaning behind the words; ask the right questions; grasp the speaker's tone, intonation, and nonverbal cues.