Accor--The Birth of a Galaxy

Author: Virginie Roux, translated by Sun Xingjian
Publisher:
Publish Date: 2007-03-01
Features: The golden service standards of the world's "King of Hotels," the Ritz-Carlton, are considered the epitome of excellence. Its motto, "We are and serving and," has been widely praised for over a century, and it can be said that any superlative praise would be justified here. This book comprehensively showcases the service strategy and cultural standards of the Ritz-Carlton through a review of its development history, narrating everything in the form of stories to the readers. For all employees of the Ritz-Carlton Hotel, providing genuine care and comfort to guests is their highest mission. Employees are committed to offering the best service and facilities to guests, ensuring they always enjoy a warm, relaxed, and elegant environment and atmosphere. The experience of guests at the Ritz-Carlton should be filled with joy and happiness, and even strive to meet all unexpressed wishes and needs of the guests. What you are holding in your hands right now is a large-scale research book that can change corporate service philosophies, help businesses identify service gaps, and comprehensively improve service quality levels through learning from benchmark enterprises.