Zhu Lan Quality Manual (5th Edition)

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Publish Date: None
Features: This is a reference book for all aspects involved in product, service, and process quality. Based on the previous four editions, the "all aspects" here include:
· Various industries that constitute the international economy: manufacturing, construction, various types of service industries—such as transportation, communications, utilities, finance, healthcare, medical services, government agencies, and so on.
· Functional areas involved in product (both tangible products and services) production, such as research and development, market research, finance, operations, marketing and sales, human resources, supplier relations, customer service, administrative management, and supporting activities.
· All levels of employees within an organization, from top management to ordinary staff. It is not correct to assume that this book is only intended to meet the needs of quality managers and quality professionals. The book aims to serve the entire quality function, involving all departments of the organization and people at all levels.
· Various specialists involved in quality planning, quality control, and quality improvement processes.