Travel Service Etiquette: 21st Century Vocational College and College Planning Textbook

Author: Yan Xiangrong
Publisher:
Publish Date: 2006-10-01
Features: This book introduces the origins of etiquette and the similarities and differences between Eastern and Western etiquette. It also outlines the connotations of beautiful appearance, demeanor, and bearing, as well as various etiquette practices such as welcoming and seeing off, meetings, banquets, and ceremonial order in foreign affairs. It focuses on the service etiquette of hotel front desks, guest rooms, and dining departments, as well as the etiquette of tour guides in welcoming and seeing off, communication and coordination, and narration. The book also elaborates on the etiquette and taboos of China's ethnic minorities, religious etiquette, and the etiquette and taboos of major source countries. This book emphasizes the combination of practice and theory, highlighting its operability, accessibility, and practicality. A distinctive feature of this textbook is the inclusion of supplementary reading materials and typical cases in each chapter. It can serve as a teaching material for tourism majors in higher education institutions and various vocational secondary schools, as well as a training manual for hotels, restaurants, and travel agencies. It also provides reference value for tourism workers and other foreign affairs professionals. The book focuses on the service etiquette of hotel front desks, guest rooms, and dining departments, as well as the etiquette of tour guides in welcoming and seeing off, communication and coordination, and narration.