New Edition of Quality Management (Second Edition)

Author: Zhang Gongxi, Sun Jing, Editors
Publisher:
Publish Date: 2003-08-18
Features: This book is a main course textbook for management majors in higher education institutions, a national-level planning textbook for general higher education in the 15th Five-Year Plan, and also a 21st-century curriculum textbook. It is based on the edition and incorporates significant revisions to the previous version. While elaborating on the fundamental theories and methods of quality management, the book strives to reflect the cutting-edge issues in the field of quality management in China in the 21st century, following the entry into the WTO. It includes new content such as "Quality Control for Processes with Near-Zero Defects," "Quality Management in the Internet Age," "User Orientation and User Satisfaction Index," "Introduction to Six Sigma Management," "Measurement System Analysis," and "Business Process Reengineering and Optimization." The book is also accompanied by relevant thinking questions and exercises. It is suitable as a textbook for undergraduate and graduate students in management and other related disciplines in higher education institutions, as well as a reference for business managers and employees in quality management training.