Interpersonal Communication Skills in Organizations (Second Edition)

Author: Jenaetz, Schneider
Publisher:
Publish Date: 2006-04-01
Features: This book focuses more on individual and managerial success in today's enterprises. Many of its contents are summaries of practical experience, making it highly applicable. It elaborates on many effective skills, including:
(1) Self-communication skills—These skills help better understand one's own and others' personalities, such as self-awareness, self-disclosure, mutual trust, clarifying values and ethics, and self-management;
(2) Interpersonal communication skills—These skills are essential when interacting with others, such as listening, nonverbal communication, feedback, and persuading others;
(3) Team skills—These skills are crucial for understanding and working within a team, such as team formation, leadership, driving progress, decision-making, problem-solving, and project management;
(4) Advanced skills—These skills are vital for leadership and guiding others, such as coaching and monitoring, delegation, persuasion, networking, negotiation, and conflict management.
In today's business environment, any employee who wants to succeed must demonstrate leadership qualities, even if their position does not require them to supervise or lead others. However, they must and should be able to showcase self-directed abilities. This book does not focus solely on whether to discuss interpersonal communication skills or communication and leadership abilities. Instead, it cleverly incorporates the art of leadership and the power of leaders. This book is suitable for corporate managers, relevant professionals, EMBA, and MBA students and readers.