Hotel Human Resource Development and Management

Author: Xue Qunhui
Publisher:
Publish Date: 2005-07-01
Features: Hotels are labor-intensive, knowledge-intensive, and capital-intensive enterprises. Competition in the 21st century is primarily a competition of science and technology and talent. Whoever possesses a large number of competitive talents will hold the initiative in future international competition. This is because management is essentially the management of people, money, and materials, and among these three elements, the human factor is always in the forefront. People are the most active and dynamic factor among the factors of productivity, and the management of "people, money, and materials" is all accomplished by people. Therefore, how a hotel can mobilize the enthusiasm of its employees, fully tap their potential, and fully develop its human resources is crucial to the rise or fall of the hotel. This book has the following features: First, it has strong theoretical and systematic characteristics, comprehensively introducing the concepts, theories, and methods of hotel human resource management. Second, the entire book is filled with a large amount of practical application content, such as job analysis, employee evaluation, employee rewards, and employee promotion, making it highly practical and operational. Third, each chapter includes case studies and questions. Case study training focuses on analyzing and solving problems, enabling readers to make decisions. Based on extensive reference to domestic and international literature, this book starts with the evolution of hotel human resource management and the characteristics of human resource management in Japan, the United States, and China, introducing topics such as job analysis, hotel employee recruitment, training, motivation, evaluation, and potential development.