Quality Management in the Service Industry: Based on an Open Production System

Author: Yang Kun Zhen Xian Cheng
Publisher:
Publish Date: 2006-01-01
Features: This book starts with a basic understanding of the current development status and quality issues of China's service industry, analyzing the characteristics of the service industry and their impact on service quality behavior, the impact of the external environment on service quality behavior, and quality management issues in the open production system of the service industry.