Training for Front Desk Staff in Star-Rated Hotels

Author: Editorial Committee of Hotel Star-Rated Service Training Guide Series
Publisher:
Publish Date: 2005-05-01
Features: This book is divided into 8 chapters, primarily introducing the job awareness of front desk staff, etiquette and courtesy for front desk staff, room booking, reception services, concierge services, information services, switchboard services, and business center services. With the entire work process of service staff in star-rated hotels as the main thread, it details the various work processes, standards, methods, skills, etiquette requirements, and some essential work-related disciplines and regulations that staff must understand from the moment they enter the hotel to the time they leave at the end of the workday. Emphasizing practicality and operability, it serves as a guide for professional staff to enhance themselves, perfect their image, and achieve self-improvement, as well as a reference for hotel industry training and management. This book is divided into 8 chapters, primarily introducing the job awareness of front desk staff, etiquette and courtesy for front desk staff, room booking, reception services, concierge services, information services, switchboard services, and business center services.