Hotel Management

Author: Zheng Xiangmin
Publisher:
Publish Date: 2005-10-01
Features: This textbook is compiled based on the teaching needs of hotel management undergraduate programs in tourism colleges. To meet the needs of hotel operators for enhancing management skills and hotel management students for learning and expanding knowledge, the content is arranged in both traditional textbook methods for hotel management, providing comprehensive and detailed analysis and discussion of fundamental hotel management topics such as an overview of hotel management, basic theories and methods, and quality management, and also adopting systematic management and control approaches inspired by the systems management school of thought to analyze and evaluate organizational management, planning management, and other aspects of modern hotel management. Additionally, in line with the development of modern hotels, the book includes new content such as hotel resource management, service management, safety management, and hotel investment planning and preparation management. The book is highly informative and practical, with systematic, comprehensive, and up-to-date content, making it suitable as a textbook for tourism and hotel management programs in tourism colleges, as well as a reference for hotel management personnel and professionals.
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