New Edition Modern Hotel (Restaurant) Housekeeping Department Standardized Management and Service Standards

Author: Zhang Hao
Publisher:
Publish Date: 2005-09-01
Features: This book features concise language and easy-to-understand content, providing a comprehensive introduction to the status and role of the Housekeeping Department in a hotel, the quality and professional requirements of its employees, as well as topics such as the department's hygiene, equipment and supplies, laundry room, cotton products, personnel management standards, communication and coordination both within and outside the department, handling common issues in housekeeping management, and standardized services in the Housekeeping Department. As a manager or staff member of a hotel's Housekeeping Department, only by diligently studying, understanding, and mastering these standardized management and service knowledge, and applying them to practical work as needed, can one become more fulfilled. With a solid grasp of their professional responsibilities and skills, they can truly excel in their roles and improve service quality. This book can not only serve as a reference for hotel Housekeeping Department managers and staff but also as a teaching text for vocational education training in higher education institutions.