Computer-Telephony System: CTI and Call Center

Author: Jiang Xiaoming
Publisher:
Publish Date: 2002-01-01
Features: Computer Telephone (CT) refers to all fields that apply advanced computer technology to telephone system functions. It includes the use of advanced computer motherboards and buses, operating systems, application software, protocol stacks, and other renewable hardware and software modules that can constitute telephone system components. Therefore, this book provides a detailed discussion of the four main components of Computer Telephone (CT), namely switching organization, CTI, media services, and system management. This book offers a comprehensive introduction to CT with a clear structure, concise language, and standard image examples. It also provides numerous examples to help readers gain a deeper understanding of CT and CTI technology. This book is suitable for any reader who wants to learn about Computer Telephone (CT), and it can also serve as a reference manual for CT and CTI professionals. Computer Telephone (CT) refers to all fields that apply advanced computer technology to telephone system functions. It includes the use of advanced computer motherboards and buses, operating systems, application software, protocol stacks, and other renewable hardware and software modules that can constitute telephone system components. Therefore, this book provides a detailed discussion of the four main components of Computer Telephone (CT), namely switching organization, CTI, media services, and system management. This book offers a comprehensive introduction to CT with a clear structure, concise language, and standard image examples. It also provides numerous examples to help readers gain a deeper understanding of CT and CTI technology. This book is suitable for any reader who wants to learn about Computer Telephone (CT), and it can also serve as a reference manual for CT and CTI professionals.