Basic knowledge of hotel management

Author: Chen Shujun
Publisher:
Publish Date: 2005-05-01
Features: This book is a professional textbook for higher vocational and technical colleges in the fields of tourism and hotel management. The main content of this book includes: hotel management theory, hotel management models, basic functions and systems of hotel management, hotel employee psychological management, hotel quality management, hotel cost and expense management, hotel safety management, etc. The writing of this book is oriented towards the practical work in the field of tourism and hotel management. It is a textbook for tourism and hotel management majors in higher vocational and technical colleges, and can also be used as a reference for on-the-job training and those engaged in related work. This book is edited by Chen Shujun.