Hotel English

Author: Guo Zhaokang
Publisher:
Publish Date: 2003-07-01
Features: This textbook is primarily organized according to the workflow of the hotel industry for learning tasks. It is a typical task-based textbook, specifically designed to train service English listening, speaking, reading, and writing skills for the hotel industry. The entire book consists of ten units, each with a specific theme. All teaching activities focus on training listening and speaking skills while also incorporating training for reading and writing skills. Main content includes:
Introduction to the major types of hotels: various forms of reservations, greeting services, front desk reception services (including registration, room assignment, key issuance), various services during the stay (such as wake-up calls, special requests, equipment rental, laundry services, information inquiries, taxi services, maintenance services, room service, restaurant services, bar services, etc.); check-out procedures, payment and billing methods; handling guest complaints, and more.