Service etiquette

Author: Jin Zhengkun
Publisher:
Publish Date: 2005-08-01
Features: Beijing Dongfang Yan Yuan Enterprise Management Center is a professional domestic educational and cultural research and dissemination organization that integrates management consulting and research, education and training, educational television program production, and the distribution of educational books and audiovisual products. In the field of education and training, Dongfang Yan Yuan has successfully organized graduate-level courses in various professional directions, such as Business Management at Peking University, Real Estate President, Marketing Director, and Tourism and Hotel Management. Additionally, the organization has tailored a series of targeted courses for many domestic enterprises, earning high praise in the industry for its professional, refined, human-centered, and highly practical teaching management and services. The service industry has become one of the pillar industries in China's three major industries, with an increasingly prominent role. In the face of fierce competition in the service sector, service etiquette, which symbolizes the good image of service personnel and service enterprises, has become crucial. This book provides a detailed and comprehensive introduction to the various etiquette that must be followed in service activities, offering important guidance for standardizing the behavior and demeanor of service personnel.