Practical Cases Selected for Modern Enterprise Quality Management

Author: Yang Yonghua
Publisher:
Publish Date: 2003-01-01
Features: This book combines the specific conditions of China's enterprise development, absorbing excellent management experience from foreign-funded enterprises and practical case studies in quality management, covering many aspects of daily corporate operations. With this book, you can directly guide standardized corporate management and fully meet the needs of implementing the ISO 9001:2000 international quality management standard, achieving twice the result with half the effort. The main content of the book includes the Preface, Part I ISO 9000:2000 Standard Application Cases, Case 1 Process Inspection and Trial Procedure, Case 2 Work Environment Management Procedure, Case 3 Customer Communication Procedure, Case 4 Customer Satisfaction Management Procedure, Case 5 Management Review Control Procedure, Case 6 Machine Equipment Maintenance Procedure, Case 7 Inspection Equipment Management and Calibration Operation Procedure, Part II ISO 14001:1996 Standard Application Cases, Part III Selected Successful Practical Cases of QS9000/TS16949 Standards, and more.