Customer service skills

Author: Ren Caiwei
Publisher:
Publish Date: 2003-01-01
Features: Service starts with the heart — Customer service skill tips, big changes — wisdom in providing customer satisfaction services, you can do better — the perfect service path! This book is divided into five lessons, with detailed content including: Lesson 1: Change Your Thinking, See Clearly: Your Competitor Is McDonald's, I'm Not Worse, A Spark of Fire, Infinite Business Opportunities in the Small, One Thing Experts Don't Know, The New Meaning of "The Customer Is God," Check Your Service, Create Infinite Service Products, Change Your Thinking, Lesson 2: Q&A Skills, Lesson 3: Avoid Emotional Harm, Lesson 4: Retain Customers, Lesson 5: "Grace" in the Heart, Afterword.