Modern Hotel Manager and Supervisor Practical Skills

Author: Peng Qing
Publisher:
Publish Date: 2005-01-01
Features: Supervisors and team leaders are grassroots management personnel in hotels, responsible for the implementation of specific operational tasks, standardization, and management. They play a crucial role in bridging upper management and frontline operations, serving as the key determinant of a hotel's success or failure. This book provides a detailed and in-depth introduction to the specific responsibilities, operational methods, and leadership skills of modern hotel supervisors and team leaders. It further breaks down hotel departments such as housekeeping, food and beverage, and finance, offering practical and enlightening insights.